Why we believe in our employees
As a business that operates around the clock to ensure our clients’ needs are met, we need enthusiastic, goal-driven, hardworking employees. More than that, we need employees who thrive on customer satisfaction and quick turnaround times.
Through many team building sessions and employee engagement tactics, we’ve managed to build a team who does just that – going above and beyond to guarantee customer satisfaction and speed.
Every employee on our team is a vital part of our client relationships and, because of this, investing in keeping them well-equipped, well-informed and ready for action is paramount.
By doing this, our clients are more satisfied, and satisfaction leads to loyalty. According to a 2021 ZenDesk trends report, 57% of consumers say excellent customer service is a factor in their brand loyalty.
More than this, effectively equipping and investing in our employees increases their own job satisfaction and productivity, which has a direct positive impact on our clients. The value our employees can add to customer relationships is endless.
Engaging with our employees is not just about training and rewarding them; it also involves communicating effectively on an ongoing basis. We listen to their needs, wishes, and concerns so they feel valued and appreciated. Actively listening to employees has been shown to create an environment of psychological safety, which eliminates fear, increases connectedness and – in turn – improves employee satisfaction.
Increased Productivity
Employees who are more engaged in their jobs have higher levels of job satisfaction leading to a 17% increase in performance. This results in better quality products and service delivery.
Increased Sales
Organisations who are highly-engaged with their employees experience an average 20% increase in sales.
Improved Customer Service
As reported in the Demand Metric 2013 Employee Engagement Survey, the impact of employee engagement on customer service is undeniable, with more than 80% of customers being retained by organisations with more than 50% employee engagement.
Increased Employee Safety
In highly -engaged workplaces, safety incidents are 70% lower than in low-engagement workplaces. This isn’t just a plus for employee health and safety but for product and project delivery too. Safety incidents cause delays, which inevitably have an impact on your customer.
Conclusion
We know how much our employees do, and truth be told without them we would not be where we are today. For this reason and many more we cherish each and every one of our employees. From the groundsman or housekeeper up to the CEO of our company. We all play a role in making this fantastic business continuously thrive and creating the success that iLodge is today.
