The iLodge Service Desk
A Real Person. Always Available. To Everyone On The Project.
The iLodge Service Desk
A Real Person. Always Available. To Everyone On The Project.
Real Person. Always Available •
Portal-Integrated E-Invoicing
BBBEE Level 2
Approved Credit Terms
Cost Neutral To Clients
Real Person. Always Available • Portal-Integrated E-Invoicing • BBBEE Level 2 • Approved Credit Terms • Cost Neutral To Clients • Real Person. Always Available • Portal-Integrated E-Invoicing • BBBEE Level 2 • Approved Credit Terms • Cost Neutral To ClientsReal Person. Always Available • Portal-Integrated E-Invoicing • BBBEE Level 2 • Approved Credit Terms • Cost Neutral To Clients • Real Person. Always Available • Portal-Integrated E-Invoicing • BBBEE Level 2 • Approved Credit Terms • Cost Neutral To Clients
Most Accommodation Problems Do Not Happen During Office Hours.
A team arrives late and the guesthouse has locked up. A transport pickup is missed at 5am. A room has a problem and the person sleeping in it has a 6am start. Head office needs an urgent cost update before a meeting. A site manager needs to add three people to the accommodation list by tomorrow.
When these things happen, you need to reach someone who knows the job, has the authority to act and will actually follow it through.
That is what the iLodge service desk is for.
Most Accommodation Problems Do Not Happen During Office Hours.
A team arrives late and the guesthouse has locked up. A transport pickup is missed at 5am. A room has a problem and the person sleeping in it has a 6am start. Head office needs an urgent cost update before a meeting. A site manager needs to add three people to the accommodation list by tomorrow.
When these things happen, you need to reach someone who knows the job, has the authority to act and will actually follow it through.
That is what the iLodge service desk is for.
Who Can Contact The Service Desk
The iLodge service desk is accessible to everyone on the project:
Head Office & Procurement
Account queries, invoice questions, budget updates, new requirements, project changes.
Site Manager
Escalations, supplier issues, schedule changes, emergency moves, additions and removals.
Contractor On The Ground
Room problems, transport queries, meal issues, anything that needs sorting.
Contact Channels
All channels are monitored. All queries are logged, actioned and followed up until they are closed.
Contact Channels
All channels are monitored. All queries are logged, actioned and followed up until they are closed.
What We Handle
There is no list of approved query types. If it relates to your team’s accommodation, transport, meals, or any related service on the project, the iLodge service desk handles it.
That includes the routine, such as booking confirmations, invoice queries, and schedule updates, as well as the unusual. Emergency relocations. Late-night callouts. Last-minute additions to a project. Disputes with a supplier. Anything that needs to be resolved quickly without your team having to manage it directly.
What We Handle
There is no list of approved query types. If it relates to your team’s accommodation, transport, meals, or any related service on the project, the iLodge service desk handles it.
That includes the routine, such as booking confirmations, invoice queries, and schedule updates, as well as the unusual. Emergency relocations. Late-night callouts. Last-minute additions to a project. Disputes with a supplier. Anything that needs to be resolved quickly without your team having to manage it directly.
The Record
Every query, instruction, and change that passes through the iLodge service desk is logged. That means your project has a complete, auditable record of every accommodation-related decision and action from start to finish.
No verbal agreements. No undocumented changes. No loose ends.
The Record
Every query, instruction, and change that passes through the iLodge service desk is logged. That means your project has a complete, auditable record of every accommodation-related decision and action from start to finish.
No verbal agreements. No undocumented changes. No loose ends.
