Optimise Workforce Wellbeing
All the project resources and services providers for your project come together at one central point.
Shared services are a standalone central service. They are responsible for client service, managing finances, and providing operational support wherever needed, as quickly as possible..
Service desk expertise
The confidence we have in our shared services and expert staff makes it easy for us to carry all the financial risk as a management function, so you can reap the rewards. Our highly efficient client service desk collects and stores every interaction in the form of a service request, so we always have absolute transparency and ownership.
A single point of contact can be reached 24 hours a day on a dedicated helpline managed by Client Services, and is available to you, your client and all the resources and local partners involved in your project.
Efficient client services
Every e-mail, SMS, and phone call to Client Services generates a service request with an immediate, auto-generated acknowledgement of receipt, an action, and a responsible person that can be followed up with. The standard response time via email is 6-8 hours, for urgent matters, it’s within 2-4 hours. There simply isn’t room for confusion.
This smooth operation ensures accurate invoicing, reporting, and therefore, effective communication. We ensure services are cost-effective to you but also profitable to local businesses as part of our localization promise.
Efficient client services
Every e-mail, SMS, and phone call to Client Services generates a service request with an immediate, auto-generated acknowledgement of receipt, an action, and a responsible person that can be followed up with. The standard response time via email is 6-8 hours, for urgent matters, it’s within 2-4 hours. There simply isn’t room for confusion.
This smooth operation ensures accurate invoicing, reporting, and therefore, effective communication. We ensure services are cost-effective to you but also profitable to local businesses as part of our localization promise.
